Let's find a way forward — together
If you have an outstanding balance on your 1310 broadband account, Phistos is here to help you understand your options and reach a resolution that works for your circumstances. No pressure, no jargon — just a fair process.
We're here to help you resolve this
We know that financial difficulty can happen to anyone. Phistos gives you the tools, flexibility and support to manage your account on your terms.
Flexible payment plans
Spread your balance over a period that suits your budget. We'll work with you to set up a plan you can actually maintain — and adjust it if your circumstances change.
Breathing Space & hardship support
If you're in serious financial difficulty, you may be eligible for the Debt Respite Scheme (Breathing Space). We can pause collection activity while you get free advice and breathing room.
Free debt advice signposting
You never have to face this alone. We'll always point you towards free, independent debt advice from trusted organisations like StepChange, Citizens Advice and MoneyHelper.
How it works
Accessing your account and exploring your options takes just a few minutes.
Enter your access code
Use the reference number from your letter or email to get started. Your code identifies your account securely without needing a separate account registration.
Verify your identity
We'll ask for a couple of details to confirm we're speaking to the right person and protecting your information throughout the process.
Manage your account
View your balance, set up a payment plan, make a payment, let us know about a change in circumstances, or find links to free independent advice — all in one place.
We're 1310 — your broadband provider
Phistos is operated directly by 1310 Limited, the company that provided your fibre broadband service. We are the original creditor — not a third-party debt collection agency. That means you're always dealing with us, and we have every incentive to reach a resolution that's genuinely fair for you.
We are not here to add pressure or make things harder. We want to understand your circumstances and find a way forward — whether that's a payment plan, a settlement, or simply connecting you with the right free advice.
Ready to take the first step?
Log in to your account to see your balance, explore payment options and access support. It takes a few minutes and there's no obligation to pay in full today.
Need help first? Contact us or visit our FAQ.